What are Sterling Credit’s operational hours?

We have a trained bi-lingual (English and Spanish) staff readily available for your support Monday thru Friday 8am-7pm EST.

Please be aware some major holidays may affect these hours of operation, plan accordingly.

Customer Service: (877) 859-8401

 
I recently moved to a new State. How can I register my vehicle in my new State?

You will need to contact your local DMV and they will need to request the necessary information from our title department. This is usually done by mail or fax. Our fax number is (321) 263-0286. SCC will not release any original documents to the customer during this process. SCC will only work directly with the DMV once properly notified.

 
I just paid my last payment. When should I receive my title?

Once SCC has received the final payment for your auto loan, SCC will release the lien on your title. This will be mailed to you in a blue envelope approximately 4 weeks from the pay off date. It is your responsibility to go to your local DMV and have the lien removed permanently. This is to your benefit in the event the title is lost or stolen.

 
When should I receive an account statement from Sterling?

Sterling will provide an account statement for each customer once a month or upon request. You can receive this by regular mail or opt-in for paperless statements via email. If you wish to opt-in for paperless statements please, call us at (877) 859-8401 and any agent can assist you.

 
Why am I now paying my loan to Sterling Credit Corp. instead of my former loan company?

Your account and collections have been transferred to our finance company.

 
What should I expect now that Sterling Credit Corp. is in charge of my loan?

The only thing that has changed regarding your account is where you make your payment. Your contract terms and condition will remain the same.

 
How will I make my payments?

Payments will be made to:
Sterling Credit Corp.
PO BOX 162449
Altamonte Springs FL 32716

Payment methods include:

  • Mail in a check or money-order(Third party fees apply)
  • Cash – Never mail cash – You can request a payment slip from a live agent or download a Payment Slip to your device.
  • Live Bi-lingual (English and Spanish) agents available during normal operating hours. Agents can accept ACH or debit card Payments.
  • Google Pay and Apple Pay also available options in the Pay Near Me app!
  • Pay over the phone through our 24 hour automated payments system (407)214-3968
  • Automatic payment transactions/Auto-Drafts (accepted by a live agent only at no additional charge)
  • MoneyGram: SCC Receive code: 14722 (Third party fees apply)

No refunds will be processed.

Please be aware any Online, Automated Phone, or MoneyGram payments received after operational hours will be applied to your account the next business day. For payoff information or further assistance, please call us at 877-859-8401.

 
Is there a benefit to me because of this account transfer?

Sterling Credit Corp., a division of Sterling Finance Company, reports to Equifax and will therefore assist in building your credit.

 
Will I receive any notification from Sterling Credit Corp.?

You will be notified of the transfer within 5 business days. Please contact our office if you do not receive a letter within this time period.

 
Who should I contact with any questions?

Please contact our office on our toll-free number (877) 859-8401.